Whether you have a question about our content or need help with your Spinit account, we're here to help. This page explains what each inbox handles and what to include so we can respond quickly.
Contact the spinit-casino.com.es editorial team
For questions about our articles, corrections or feedback on the site's content, email [email protected]. We aim to respond within 48 hours during weekdays.
Our editorial inbox handles queries about the information we publish – what we've covered, how we approached a topic, or suggestions for future content. We do not process account requests, withdrawals or bonus claims through this address.
Questions about your account
For help with registration, deposits, withdrawals, bonus clearing, verification documents or technical problems, contact our support team directly. We can assist with login issues, payment queries, wagering progress and anything account-related.
When writing in, include the email address registered to your account, the approximate date and time the issue occurred, and any reference number or error message shown on screen. That information lets us locate your account and respond with something useful on the first reply, rather than needing a second round to gather basics.
Our support channels: email at [email protected] and live chat, available around the clock. Response times vary – email typically within 24 hours, live chat often within minutes depending on queue length.
What to expect
We read every message that reaches us. Editorial queries receive a reply once we've reviewed the point raised. Account questions go to the team with access to your records, and they'll work through the issue from there.
Complex cases – disputes over a bonus term, a withdrawal held for additional checks – can take longer than routine requests. If a matter requires escalation or involves a regulatory question, we'll explain what happens next rather than leave you waiting without context.
Responsible gambling support
If you're finding it hard to control your play, free confidential help is available in the UK. Contact GamCare at gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133, open 24 hours a day. BeGambleAware at begambleaware.org also offers support and advice.
For self-exclusion across all UK-licensed sites, register with GamStop at gamstop.co.uk. The scheme is free and blocks access for a period you choose, from six months to five years.
This site is for players aged 18 and over (18+). If gambling stops being entertainment, reach out – the organisations above provide free, confidential support at any time.