Your account lives at Spinit, and only the operator can restore, unblock or verify it. This page explains how signing in works, what to do when it fails, and where to get help.
Signing in, step by step
- Open spinit.com in your browser.
- Look for the sign-in button and click it.
- Enter the email address and password you chose when registering.
- Confirm, and you're in.
No account yet? Registration happens at the operator too.
What signing in looks like on a phone
Use the operator's site in a mobile browser — Safari, Chrome, Firefox — with the same email and password as on desktop. The account is the same across devices.
No separate app is mentioned, so everything runs in the browser.
What to do when it fails
The handful of things that go wrong, and what each one means:
- Wrong credentials: Check the email and password. Caps lock catches people out.
- Unverified account: The operator may block access until you upload ID. Check your inbox for a verification request.
- Session expired: Clear your browser's cache and cookies, then try again.
- Self-exclusion: If you set a cooling-off period or a permanent block, the account stays closed for its duration. That's not a bug — it's working as it should.
- Regional restriction: The operator does not accept players from certain countries. If you moved or used a VPN, that may be why.
Forgotten passwords
Click "Forgot password" on the sign-in screen. The operator emails a reset link to the address on file. Follow it, set a new password, and you're back in.
If the email you used at registration is no longer reachable, contact the operator's support directly — email [email protected] with proof of identity. Only they can update the address.
Why an account gets blocked
Verification holds are the most common cause. The operator may freeze withdrawals — and sometimes access — until you provide properly certified ID, proof of residence, and transaction histories of the payment methods used. Documents must be submitted within 30 days of the request.
Inactivity is another trigger: after 180 days without a bet, a dormant account fee of 5 EUR per month applies, and access may be restricted.
Self-exclusion is deliberate. If you requested a break through [email protected], the block stays in place until the period ends. That's by design, and it's not reversed on request.
Who to contact
Account problems go to the operator. Reach them at [email protected] or through live chat, available 24/7.
Before you write, have these ready: the email on the account, when the problem started, and the exact message shown on screen. A detailed first message gets a faster answer.
Response time is usually within 48 hours by email.
Keeping access safe
Sign in only at the operator's own address — spinit.com — typed or bookmarked, never through a link in an email or a message. Phishing pages copy the real site's look.
Use a password you don't use anywhere else. If another site leaks, that password stays safe here.
On a shared device, sign out when you're done. A session left open is an open account.
Gambling should stay enjoyable. If it stops feeling like entertainment, free and confidential support is available at BeGambleAware.org or by calling the National Gambling Helpline on 0808 8020 133, 24 hours a day.
This site is for players aged 18 and over (18+). Support with gambling is free and confidential at BeGambleAware.org.